All parcels will be dispatched via a fully tracked and insured service. This normally means that a signature will be required for delivery. Items ordered before 2pm will aim to be dispatched on the same working day. Weekends and UK Bank Holidays are not classed as working days. We do endeavour to dispatch within the stated timelines but there are sometimes minor delays for reasons beyond our control. We are very happy to dispatch to work addresses but cannot be held accountable for items that are not received by you, having been signed for by those other than the intended recipient.
During our main sale periods orders may take up to 3 working days to process and dispatch.
UK Mainland (next working day) and UK Highlands, Islands and Northern Ireland (1-2 working days)
For orders up to £100
Royal Mail 1st Class Signed For® £5.00
For orders over £100
Royal Mail Special Delivery FREE
Countries within the European Union (Royal Mail aim is 3-7 working days delivery time)
All orders will be sent via Royal Mail International Tracked and Signed or International Tracked Service, depending on the service provided in country £15.00. Sometimes delivery in-country can be delayed by the host nation national postal services, which is outside our control.
Norway, Iceland and Switzerland – Europe (outside the European Union) (Royal Mail aim is 4-8 working days delivery time)
All orders will be sent via Royal Mail International Tracked and Signed or International Tracked Service, depending on the service provided in country £15.00.
Please note that any customs import duties/taxes are the responsibility of the customer, and cannot be refunded in the event of a return. Return costs are at the customer’s expense and risk so we advise using a tracked and insured service. Please also note for Norway we are required to add your invoice to the outside of your parcel for your Customs proof of value.
To Australia, New Zealand, Japan, Israel, United Arab Emirates, Qatar, United States of America and Canada (Royal Mail aim is 6-15 working days delivery time)
Orders will be sent via Royal Mail International Tracked or International Tracked and Signed Service (whichever is the most appropriate to ensure tracking within country) to Australia, New Zealand, Japan, Israel, United States of America and Canada £20.00.
Please note that any customs import duties/taxes are the responsibility of the customer, and cannot be refunded by Five Six Blue Boutique in the event of a return. Return costs are at the customer’s expense and risk so we advise using a tracked and insured service.
Please note that we do not currently deliver to mail forwarding addresses and PO Boxes (including BFPO addresses).
Returns & Exchanges
You have the right to cancel your order after placing it online up until 14 days after you have received the items.
Should you wish to cancel the order before dispatch, please notify us as soon as possible via email to: firstname.lastname@example.org or by telephone to 01284-787614 or from overseas to 0044-1284-787614.
If we have dispatched the item, you will need to inform us via email that you wish to cancel your order and return your item to: email@example.com where we will acknowledge the order cancellation and issue an Authorisation Returns Number.
Refunds will only be given for online clothing and jewellery orders if the item(s) are returned new, unused and unworn, in their original saleable condition with all original tickets and tags still attached within 14 days of you notifying us of the cancellation of the contract. Candles may only be returned if they have not been lit and the wick must show no signs of having been burnt or cut. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit. Please note the return shipping costs are at your expense and risk.
If items are returned from Norway, Iceland, Switzerland, Australia, New Zealand, Japan, Israel, Canada or the USA, then any local customs duties and/or local sales taxes that were applicable are non-refundable through Five Six Blue Ltd.
We do not accept items back that have ANY indication that they have been used (including make-up stains and odours on clothing and jewellery). In such cases we would return the item (s) to the purchaser and no refund would be given.
Our United Kingdom Returns address is:
Five Six Blue Boutique Returns,
Menta Vision Centre,
5 Eastern Way,
Bury St Edmunds,
We can only refund to the original card/payment method used for purchase, even if the item is a gift. We aim to process refunds as quickly as possible following receipt of your returned goods however, please allow up to 10 working days for the refunds to clear through the banking system. We will only refund the original postage costs if all items in the order are returned. We do not refund the return postage costs, unless we agree that an item is faulty.
If you require an exchange, you should still proceed as per the outlined Returns procedure, but inform us via email at firstname.lastname@example.org of the item that you wish to exchange for in order that we can set that stock aside. We will dispatch your alternative selection once we have received your original goods back and made any price adjustments. Any goods for exchange must still be new, unused and unworn, in their original saleable condition with all original tickets and tags still attached within 14 days of you notifying us of the intention to exchange. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit. Please note the return shipping costs are at your expense and risk.
ITEMS NOT ACCEPTED BACK FOR RETURN
We cannot accept back hand cream for return for hygiene reasons. If there is a fault with any such item, please email us at email@example.com before returning so that we can contact the manufacturer.
EXCHANGING A GIFT PURCHASE
We will only exchange a gift purchase if we are provided with the name of the orginal purchaser and all other Returns procedures are met (including all original tags still attached). We do not accept items back that we cannot trace to a transaction on our site.
Late returns for exchange will only be considered on an exceptional basis and are wholly at the discretion of Five Six Blue Ltd.
CHRISTMAS 2019 GIFT EXCHANGES
In addition to our stated returns policy, we will consider that gifts purchased from our site between 11/11/19 – 23/12/19 will be allowed to have an extended returns period for EXCHANGE up until Wednesday 8/1/20 but we must be able to trace the original transaction to our site so exchanges will only be offered if we are provided with the name of the original purchaser and all other returns procedures are met. Please seek confirmation that your gift is eligible for exchange (before sending any item back) at firstname.lastname@example.org. We are not able to refund any gifts outside of our normal stated returns period.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Please contact us at email@example.com if you wish to report faulty goods. Please note that items that are damaged as a result of normal wear and tear or by not adhering to attached or enclosed care instructions are not considered to be faulty.
GOODS PURCHASED AT A POP-UP EVENT
We do very occasionally take part in pop-up events. For goods purchased in person at a pop-up event, we reserve the right not to accept goods back for a refund. Such events will only take place where there are facilities to try on garments and therefore customers’ should take the opportunity to try items on before purchasing. We will however, accept goods back for exchange within 7 days of the event, as long as the items are still new, unworn and unused with all original tags and tickets attached. Any postage costs to return the items are at your expense and risk. Please contact us at firstname.lastname@example.org if you wish to exchange any item purchased at a pop-up event.