WE USE ROYAL MAIL FOR OUR DELIVERY SERVICES
All parcels will be dispatched via a fully tracked and insured service with Royal Mail.*
This normally means that a signature will be required for delivery – Royal Mail will record when they have delivered during the COVID-19 situation.
If items are ordered before midday we will aim to dispatch them as soon as possible on the same or next working day. Weekends and UK Bank Holidays are not classed as working days. We do endeavour to dispatch within the stated timelines but there are sometimes minor delays for reasons beyond our control.
We are very happy to dispatch to work addresses but cannot be held accountable for items that are not received by you, having been signed for by those other than the intended recipient.
*not valid for orders which total under £15.00 or when reduced shipping has been charged for an event – these orders may be sent out via 1st or 2nd class post.
During our main sale periods orders may take up to 3 working days to process and dispatch.
UK MAINLAND (AIM IS 1-4 WORKING DAYS) AND UK HIGHLANDS, ISLANDS AND NORTHERN IRELAND (AIM IS 1-5 WORKING DAYS)
For orders under £15.00
Royal Mail 1st or 2nd Class Post £3.50 shipping at checkout
For orders £15.01-£124.99
Royal Mail Tracked or Signed For® £5.00 shipping at checkout
For orders over £125
Royal Mail Special Delivery FREE shipping at checkout
Return costs are at the customer’s expense and risk so we advise using a tracked and insured service.
POST-BREXIT WE WILL ONLY ACCEPT ORDERS FOR DELIVERY WITHIN THE UK FROM OUR OWN WEBSITE – WE DO SELL SOME OF OUR STOCK OVERSEAS VIA ATTERLEY.COM SO PLEASE CHECK HERE IF YOU ARE LOOKING FOR OVERSEAS DELIVERY: https://www.atterley.com/shop/fivesixblue