DELIVERY INFORMATION

WE USE ROYAL MAIL FOR OUR DELIVERY SERVICES  

FOR UK ORDERS:

All parcels will be dispatched via a fully tracked and insured service with Royal Mail.*

We reserve the right to pass on your name, email, mobile phone and address information to Royal Mail for appropriate delivery services. 

This normally means that a signature may be required for delivery.

If items are ordered before midday we will aim to dispatch them as soon as possible on the same or next working day. Weekends and UK Bank Holidays are not classed as working days. We do endeavour to dispatch within the stated timelines but there are sometimes minor delays for reasons beyond our control.

If you have specific timelines in mind, please write a note to us in the bag area and we will endeavour to help. 

We are very happy to dispatch to work addresses but cannot be held accountable for items that are not received by you, having been signed for by those other than the intended recipient.

*not valid for orders which total under £15.00 or when reduced shipping has been charged for an event – these orders may be sent out via 1st or 2nd class post.

During our main sale periods orders may take up to 3 working days to process and dispatch.

UK MAINLAND (AIM IS 1-4 WORKING DAYS) AND UK NORTHERN IRELAND, HIGHLANDS AND ISLANDS (AIM IS 1-5 WORKING DAYS)

For orders under £15.00 

Royal Mail 1st or 2nd Class Post £4.00 shipping at checkout 

Royal Mail Special Delivery £9.00 shipping at checkout (choose as an option)

For orders £15.01-£149.99
Royal Mail Tracked 24 £5.00 shipping at checkout

Royal Mail Special Delivery £9.00 shipping at checkout (choose as an option)

For orders over £150
Royal Mail Special Delivery or Royal Mail Tracked 24 FREE shipping at checkout

Return costs are at the customer’s expense and risk so we advise using a tracked and insured service.

FOR OVERSEAS ORDERS - POST BREXIT - AMENDED 18 AUGUST 2024:

For a trial period, we are offering a limited overseas service. All overseas parcels will be dispatched via a fully tracked and insured service with Royal Mail.

The customer will be liable for any duty or taxes for parcels incurred in the country of destination - Five Six Blue Ltd accepts no responsibility for local taxes or duties owed.

For EU/Europe Orders - approx 7-14 days: 

Royal Mail Tracked/Insured Service: £17.00 for delivery only. Any Taxes/Customs Duties will need to be paid by the customer.

For USA/Canada, Australia and New Zealand Orders - approx 2 weeks:

Royal Mail Tracked/Insured Service: £25.00 for delivery only. Any Taxes/Customs Duties will need to be paid by the customer.

You will be contacted by email if there are additional shipping charges before items are dispatched - this may be because of order size/weight.