[Updated 28 March 2024]


You have the right to cancel your order after placing it online up until 14 days after you have received the items.

Should you wish to cancel the order before dispatch, please notify us as soon as possible via email to: customerservice@fivesixblue.co.uk.

If we have dispatched the item, you will need to inform us via email that you wish to cancel your order and return your item to: customerservice@fivesixblue.co.uk where we will acknowledge the order cancellation.

Refunds will only be given for online clothing and jewellery* orders if the item(s) are returned new, unused and unworn, in their original saleable condition with all original tickets and tags still attached within 14 days of you notifying us of the cancellation of the contract.

If you send back clothing that is unused but has been tried on with all buttons undone, ribbons untied and sleeves inside out etc that looks like no respect has been taken with the goods then those goods will be subject to a 10% of full price admin fee to restore them to the condition in which they were sent - a saleable condition - which will be taken out of the refund amount. 

Candles may only be returned if they have not been lit and the wick must show no signs of having been burnt or cut. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit.  Please note the return shipping costs are at your expense and risk.

We do not accept items back that have ANY indication that they have been used (including make-up stains and odours on clothing and jewellery). In such cases we would return the item (s) to the purchaser and no refund would be given.

*We cannot accept earrings back as returns for hygiene reasons, unless faulty.

Our Returns address is:

Five Six Blue Boutique Returns, MENTA Vision Centre, 5 Eastern Way, Bury St Edmunds,  Suffolk, IP32 7AB

We only accept returns from UK addresses. We are not an importer and will not accept any return directly from an overseas address (if you have taken your purchases overseas).

If you choose to use a UK forwarding-on service for delivery, you do so entirely at your own risk and you should check that they offer you a returns service too - we will not accept returns from an overseas address. All other returns conditions apply.

We can only refund to the original card/payment method used for purchase, even if the item is a gift. We aim to process refunds as quickly as possible following receipt of your returned goods however, please allow up to 10 working days for the refunds to clear through the banking system. We will only refund the original postage costs if all items in the order are returned and will only refund the standard postage option, even if you choose the express postage option originally.

We do not refund the return postage costs, unless we agree that an item is faulty.

Please note that all return shipping costs are at your expense and risk.


We cannot accept hand cream or earrings back for return for hygiene reasons. If there is a fault with any such item, please email us at customerservice@fivesixblue.co.uk before returning so that we can contact the manufacturer.


We will not routinely offer exchanges.


We will only exchange a gift purchase if we are provided with the name of the orIginal purchaser and all other Returns procedures are met (including all original tags still attached). We do not accept items back that we cannot trace to a transaction on our own site.


Late returns for exchange will only be considered on an exceptional basis and are wholly at the discretion of Five Six Blue Ltd.


Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Please contact us at customerservice@fivesixblue.co.uk if you wish to report faulty goods. Please note that items that are damaged as a result of normal wear and tear or by not adhering to attached or enclosed care instructions are not considered to be faulty.


We do very occasionally take part in pop-up events. For goods purchased in person at a pop-up event, we reserve the right not to accept goods back for a refund. Such events will only take place where there are facilities to try on garments and therefore customers’ should take the opportunity to try items on before purchasing. We will however, accept goods back for exchange within 7 days of the event, as long as the items are still new, unworn and unused with all original tags and tickets attached. Any postage costs to return the items are at your expense and risk. Please contact us at customerservice@fivesixblue.co.uk if you wish to exchange any item purchased at a pop-up event.